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International Module updates
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Updated our international content to match the new Tertiary and International Learners Code of Practice, which came into force on 1 January 2022.
- Changed our wording across the module from "international students" to "international learners" in keeping with the new Code wording.
- Made other minor changes to the content throughout for improved clarity. All changes are noted below.
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International Learners
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- Changed module title from "international students" to international learners" to match the new Code wording.
- Updated the legislation and resource links to match the new titles of the Code. Will add any further updates as they become available from the Ministry (e.g. new Guidelines).
- Updated the bullet points in this topic to more closely match the Code.
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Marketing and Promotion
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- Changed the Code reference at the top of the topic to read: See the Code, Part 7, Outcome 13, clauses 56-57.
- Changed international "students" to "learners" and added the word "prospective" before "international learners" for clarity throughout.
- In the third paragraph, changed "the marketing and promotion of services" to "the information provided".
- Updated the reference to "grievances" to read "complaints" in keeping with the new Code wording (see below).
- In keeping with the new Code wording, changed the first bullet point to include employment and residency pathways.
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Managing and Monitoring Education Agents
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- Changed the Code reference at the top of the topic to read: See the Code, Part 7, Outcome 14, clauses 58-59.
- In keeping with the new Code wording, added the word "education" before "agents" in the topic title and throughout.
- Updated the definition of education agents to match the new Code wording.
- Added bullet points about what schools check when monitoring the behaviour of agents, to provide further clarity in relation to Code requirements.
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Offers, Enrolment, Contract, and Insurance
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- Changed the Code reference at the top of the topic to read: See the Code, Part 7, Outcome 15.
- Added a link to the Fee protection and Refunds topic, as well as the existing link to the Fees topic, in the opening paragraph.
- Changed the subheadings 'Before arrival in New Zealand' and 'After arrival in New Zealand' to 'Before enrolment' and 'At enrolment' to cater for families who are already in New Zealand.
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International Enrolment
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- Changed the Code reference at the top of the topic to read: See the Code, Part 7, Outcome 15, clauses 62-63.
- Updated the bullet point about disciplinary actions and terminations and added a note about the principles of natural justice, in keeping with the new Code wording.
- Updated the references to students at risk and with special needs, and grievances to match the new Code wording.
- Updated the expanding block which provides a definition of 'contract of enrolment' to clarify wording and refer to the new Code and the Education and Training Act 2020.
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International Offers
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- Changed the Code reference at the top of the topic to read: See the Code, Part 7, Outcome 15, clauses 60.e. and 61.
- Updated the wording about fees invoices under "Making an offer of place" to more accurately reflect current practice regarding when the fees may be paid.
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International Learner Fees
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- Added a Code reference at the top of the topic to read: See the code, Part 7, Outcome 62.1.i.
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International Learner Insurance
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- Changed the Code reference at the top of the topic to read: See the Code, Part 7, Outcome 15, clause 65.
- Updated other Code references throughout the topic, as needed.
- Made other minor wording changes for clarity.
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Immigration Matters
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- Changed the Code reference at the top of the topic to read: See the Code, Part 7, Outcome 16, clauses 67-68.
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International Orientation
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- Changed the Code reference at the top of the topic to read: See the Code, Part 7, Outcome 17, clauses 69-70, Outcome 18, clause 72.c to e, and Outcome 19, clauses 78-79.
- Made minor wording changes for clarity.
- Revised the list of health and safety information to clarify what is required by the Code, while keeping additional examples suggested by the Guidelines.
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Orientation for International Learners
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- Added a Code reference at the top of the topic to read: See the code, Part 7, Outcome 17.
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Orientation for Parents of International Learners
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- Changed the Code reference at the top of the topic to read: See the Code, Part 7, Outcome 17, clause 70.2.
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International Safety and Wellbeing
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- Changed the Code reference at the top of the topic to read: See the Code, Part 7, Outcome 18, clauses 71-73.
- Added an introductory sentence under "International Learner Support" to read 'The Code requires that schools designate at least one staff member to proactively monitor and address any concerns about international school learners under 18 years.'
- As the new Code wording no longer specifies the requirement of 24/7 contact, changed wording to reflect this.
- Changed references from 'grievances' to 'complaints' to reflect the new Code wording.
- Added a paragraph under "Monitoring and Addressing Student Concerns" about behaviour, with links to the appropriate behaviour topics.
- Added a paragraph under "Student safety" which states that your school 'ensures, as far as practicable, that international learners study and live in a safe environment.' This links to the Accommodation topics, if your school has those.
- Added a statement about keeping up-to-date contact details for the learner, their next of kin, parents/legal guardians, and any residential caregivers, and maintaining effective communications.
- Added useful links to existing relevant topics.
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International Learner Attendance
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- Added a Code reference at the top of the topic to read: See the Code, Part 7, Outcomes 16 and 18.
- Changed topic title from "Attendance" to "International Student Attendance" to distinguish it from the main Student Attendance topic.
- Added information about student absence from the now obsolete topic, Absence, Withdrawal, and Termination.
- Added an introductory paragraph reading: "There may be circumstances in which an international learner's enrolment ends due to withdrawal or termination. Model School has practices in place to ensure that such circumstances are dealt with fairly and reasonably."
- Updated "tuition" to "contract of enrolment".
- Added a paragraph about how we outline disciplinary and termination processes in the enrolment contract and noted that these processes follow the principles of natural justice.
- Added links to relevant topics where applicable.
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Accommodation
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- Changed the Code reference at the top of the topic to read: See the Code, Part 7, Outcome 71.c and Outcome 18, clauses 73–74 and 76.
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Residential Caregivers
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- Changed the Code reference at the top of the topic to read: See the Code, Part 2, clause 5.1, and Part 7, Outcome 18, clauses 70.2, 73–74 and 76–77.
- Changed the order of our list of accommodation types to match the order they are listed in the Code (i.e. designated caregiver moved to after school hostels).
- Added "school" before "hostel" where appropriate and removed the expanding block about school hostels as this is no longer needed.
- Added a bullet point referring to the requirements for temporary supervisors, with a link to the international student visitors topic (if schools have it).
- Added bullet points to the obligations section to match the Code wording and link to the appropriate subtopics that cover this content.
- Added Code references after the bullet points for clarity.
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Homestays
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- Added a Code reference at the top of the topic to read: See the Code, Part 2, clause 5.1, and Part 7, Outcome 18, clauses 73–74 and 76–77.
- Removed old links to the International Students Resources topic.
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Designated Caregivers
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- Added a Code reference at the top of the topic to read: See the Code, Part 2, clause 5.1, and Part 7, Outcome 18, clauses 73–74 and 76–77.
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Licensed Hostels
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- Changed the Code reference at the top of the topic to read: See the Code, Part 2, clause 5.1, and Part 7, Outcome 18, clauses 71–76.
- Added a Legislation section at the bottom with reference to the Education (Hostels) Regulations 2005.
- Added "school" before hostel as appropriate to reflect the new Code wording.
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Safety Checking and Risk Assessment
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- Changed the Code reference at the top of the topic to read: See the Code, Part 7, Outcome 18, clause 76–77.
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Accommodation and Welfare Interviews
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- Changed the Code reference at the top of the topic to read: See the Code, Part 7, Outcome 18, clause 76–77.
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Behaviour Expectations and Disciplinary Actions for International Learners
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- Changed the Code reference at the top of the topic to read: See the Code, Part 7, Outcomes 15, clauses 63–64, and Outcome 18, clauses 72a-b.
- Changed the final sentence of the second paragraph to read: "All school staff know to contact the school's international student support when concerned about an international student's behaviour." This was to remove reference to a single person in case schools have a support team.
- Moved the paragraph defining natural justice into an expanding block attached to the words "natural justice" at the end of the prior paragraph, and updated the wording.
- Added links to several relevant related topics.
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Communicating with Parents of International Learners
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- Changed the Code reference at the top of the topic to read: See the Code, Part 7, Outcome 15, clause 66, and Outcome 18, clause 73.
- Ensured that references to learning support align with current resources.
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International Learners At Risk or with Additional Needs
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- Changed the Code reference at the top of the topic to read: See the Code, Part 7, Outcome 18, clause 75.
- Updated our wording from "special needs" to "additional needs" in the topic title and throughout to match the new wording in the Code.
- Updated the definition of students at risk or with additional needs in the expanding block to match the new Code definitions.
- Changed "terminating their tuition" to "terminating their contract of enrolment" to match current Code wording.
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International Student Visitors
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- Changed the Code reference at the top of the topic to read: See the Code, Part 7, Outcome 15, clause 65, and Outcome 18, 73–74. Also see the 2019 Code Guidelines for 16D and 23–24.
- Reformatted the resources for clarity.
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Staff Training
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- Added a Code reference at the top of the topic to read: See the Code, Part 7, Outcome 18 (and 2019 Code Guidelines, p.44), and Outcome 22.
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International Learner Support, Advice, and Services
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- Changed the Code reference at the top of the topic to read: See the Code, Part 7, Outcome 19.
- Changed topic title from "Student Support, Advice, and Services" to "International Learner Support, Advice, and Services".
- Changed the opening paragraph to read: "At Model School, we inform international learners about services available to support their educational outcomes and provide them with relevant advice about services, as needed."
- Changed the order of the bullet points to match the order of their content in the Code.
- Added a fifth bullet point for all schools, reading "residency pathways (where applicable)".
- Added a second bullet point to the highlighted wording for composite and secondary schools. As well as reference to minimum wages and labour conditions, there is now also a statement about support regarding employment and how to report misconduct by employers.
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Cultural Support for International Learners
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- Updated the Code reference to read: See the Code, Outcome 19, clause 79.c.
- Made minor wording changes to better align with Code and SchoolDocs wording.
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Counselling
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- Changed the Code reference at the top of the topic to read: See the Code, Outcome 18, clause 72.c.iii.
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Managing Withdrawal and Closure
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- Changed the Code reference at the top of the topic to read: See the Code, Outcome 20, clauses 80–81.
- Merged this topic with the now obsolete topic, Absence, Withdrawal, and Closure.
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Absence, Withdrawal, and Termination
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- Merged this topic into Managing Withdrawal and Closure (see above). This topic is now obsolete.
- Moved content on absence into the new International Learner Attendance topic (see above).
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Fee Protection and Refunds
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- Changed the Code reference at the top of the topic to read: See the Code, Part 7, Outcome 20, clauses 80–81 and changed the Code references throughout the topic to match the new Code numbers.
- Changed the Absence, Withdrawal, and Termination topic link to Managing Withdrawal and Termination.
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Dealing with Complaints
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- Changed the Code reference at the top of the topic to read: See the Code, Part 7, Outcome 17, clause 70.1.e, and Outcome 21, clauses 82–83.
- Updated our wording to match the new Code by changing "grievances" to "complaints".
- Added link to the main formal complaints topic.
- Clarified that internal and external complaints pathways are available to international learners.
- Clarified the difference between complaints procedures through NZQA and through iStudent Complaints.
- Updated resources as appropriate.
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NZQA and Complaints
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- Changed the Code reference at the top of the topic to read: See the Code, Part 7, Outcome 21, clause 83.2.
- Added wording to show that NZQA is responsible for code breaches, as opposed to financial or contractual disputes.
- Clarified the resources in this section.
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Compliance with International Student Contract Dispute Resolution Scheme
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- Changed the Code reference at the top of the topic to read: See the Code, Part 7, Outcome 22, clauses 84-85, and Outcome 13, clause 57.c.iii.
- Updated wording to show that information about the Dispute Resolution Scheme must be provided before signing a contract, and at enrolment.
- Clarified the role of Fair Way Resolution in dispute resolution.
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iStudent Complaints
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- Integrated this content into the previous topic for clarity.
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International Learner File
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- Changed the Code reference at the top of the topic to read: See the Code, Outcome 15, clause 60.f.
- Added next of kin and residential caregiver contact details to this list, rearranged the order of some of the items, and updated wording for clarity.
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International Learners Review
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- Updated the name of the Code.
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